Ordering and artwork, answered.
How pricing, files, proofs and the design service work. If your question is not here, email us.
Do I need an account to see prices?
Yes. Sign in with your email and that is the account: no password to set. Every product then shows a live quote by size and quantity, with the per-piece price on each tier. Ordering also needs an account so your files and proofs stay attached to your order.
How do I send my print file?
Attach it when you add the item to the cart. PDF is preferred; AI, EPS, SVG, PNG, JPG, TIF and PSD work too, up to 20 MB. Bigger files, or files you do not have yet, can be emailed to sales@print.doctor with your order number after you order.
What does the file check look at?
Before checkout your file is read in the browser and compared with what you ordered: the size against the ordered size, 1/8 inch of bleed on every side, resolution at print size (300 dpi for small pieces, 100 dpi for signs and banners that are read from a distance), CMYK versus RGB colour, embedded fonts and the page count. You see it as a press proof with the trim, bleed and safe-area lines drawn on your artwork.
What if the check finds a problem?
You can fix the file and upload it again, approve the proof and have it printed as it is, or ask us to make basic fixes for a small fee shown in the quote: resizing to the ordered size, adding bleed, converting RGB to CMYK and outlining fonts. That is not a redesign; if a file needs more than that we may decline the fix and suggest the design service instead.
Can you design it for me?
Yes, on every product. Choose "Design it for me", tell us what it should say and look like, and add a logo, sketch or photo if you have one. Our designers lay it out and email you a proof within 24 to 48 hours. Three rounds of revisions are included; each round adds time before it prints. The design fee is added to your cart as its own line.
How do two-sided items work?
When you pick a two-sided option a second upload appears for the back. Send one file per side, or a single two-page PDF with the front as page 1 and the back as page 2.
Why do some items say "Pricing on request"?
Those are priced to your spec. Email sales@print.doctor with what you need and we price it and set it up on your account.
Where are you?
The Print Doctor is in Lincoln, Nebraska: 5709 S 30th St, Lincoln, NE 68516. Phone 620-364-6360, email sales@print.doctor. Online ordering is open 24/7, 365 days a year, and everything is printed and cut in our shop. We are also on Facebook.
Still wondering? sales@print.doctor answers quickly.